About Townsville Custom

We are a full-service architecture, construction, and interior design company specializing in large-scale remodels and expansions exclusively for residential projects throughout Townsville and the wider North Queensland region. From initial concept to project completion, we offer a comprehensive package of services tailored to your needs. Our expertise spans whole-home renovations, heritage restorations, luxury custom homes, and estates—all designed to be both beautifully crafted and energy-efficient, reflecting the unique lifestyle of our community.
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Our Culture

Driven by a passion for both design and community, Bill Baldwin has built one of the leading design/build firms in the region. Under his leadership, Townsville Custom Builders has earned a reputation for excellence and innovation in residential construction. With over 40 years of experience in architecture and construction, Bill has worked with a diverse range of clients and landmark projects. He has assembled a dedicated team of skilled architects, certified interior designers, project managers, craftsmen, and artisans—all recognized for their talent and commitment to quality. What truly motivates Bill is the lasting relationships formed through the work he loves. He fosters a creative, inclusive culture where collaboration and trust are at the heart of every project, leaving a positive impact on clients and team members alike.

Bill Baldwin, CEO

Our Team

We are a creative, open, and inclusive company. We want our employees to leave a positive mark on their coworkers, clients, and the world while nurturing an environment of creativity and collaboration.
Antoine de Saint-Exupery
“If you want to build a ship, don’t just gather wood or assign tasks—ignite a passion for the boundless beauty of the sea.”

Top Remodeling & Custom Home Building Services in Your Neighborhood

We’re proud to be a creative, open, and inclusive team. Our goal is for every employee to make a positive impact on their colleagues, clients, and community, all while fostering an atmosphere of collaboration and innovation.
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Our Process

Your Townsville Custom project moves through clear phases designed to make planning, communication, design, and construction smooth and effective. At every stage, our expert team brings their skills together to turn your vision into reality.
“If you want to build a ship, don’t just gather people to collect wood or assign them tasks. Instead, inspire them to yearn for the endless vastness of the sea.”
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Townsville Custom Reviews

At the heart of our work are the meaningful relationships we build with our clients. To truly understand their needs and expectations, we regularly gather detailed feedback. Here’s what some of them have to say about working with us:
“We truly appreciated the weekly meetings. When issues arose—which is expected in construction—your quick response and decisive action made us feel secure, knowing our project was in capable hands.”

Andrew S., La Verne

“Our confidence with Townsville Custom began with the initial phone call and has not wavered throughout the process. Townsville Custom has performed as a high functioning team throughout the process and has listed to our ideas–even when we weren’t clear. … Our project is close to completion and we couldn’t be happier. … We are SO happy with choosing Townsville Custom!”

Anthony T., San Marino

We don’t just provide top-quality materials and workmanship; our Design/Build model at Townsville Custom means you get a smarter, more cost-effective project. By having clear and specific conversations early on, we prevent issues before they arise and keep things running smoothly.”

Lynn D., Sierra Madre

Ready to Begin Your Custom Home Journey? Schedule a Consultation Today.

Connect with Townsville Custom — Let’s Bring Your Vision to Life.
Every exceptional home begins with a complimentary, in-home consultation with one of our expert design/build consultants. Ready to start your story? Share a bit about yourself and your vision, and we’ll reach out promptly to schedule a personalized meeting.
or, give us a call